Our Policies

We founded Panhandle Santa with one goal in mind: giving our customers an authentic experience with Santa and Mrs. Claus. We strive to provide an amazing experience for each of our families. We also believe that better service equals loyal families. Please let us know if we did not meet your expectations! 

 

We believe each child has nice qualities and while a behavior may be naughty, the child is nice. It is against our policy to provide naughty certificates to children, even as a joke. 

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Personalized items ordered in our store are non-refundable

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If posting a comment on our page, please keep in mind children may be visiting our page. It is against our policy to use any form of profanity. Comments with profanity or comments that disparage others will be deleted. Remember, be nice! Santa is always watching!